USAN will showcase their Multi-channel Customer Engagement platform, including cloud-based contact center products for inbound, outbound and self-service applications at the ICMI ACCE Convention in Seattle May 13-16.

USAN Exhibits SaaS Contact Center at ACCE 2010 NORCROSS, GA – JUNE 12, 2010 – Do you have the latest contact center technologies? Would saving on CapEx help you execute more efficiently? Are you looking for ways to reduce costs and increase customer satisfaction? USAN’s leading hosted contact center solutions will provide the platform required…

By Patrick Barnard, Senior Web Editor, TMCnet Market research firm DMG Consulting recently released a report predicting that the hosted call center software market will grow 30 percent in 2009, 35 percent in 2010 and 20 percent in 2011. According to the report, 2008 was actually a good year for vendors offering hosted or Web-based…