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USAN Acquires Interactive Softworks, Forms Customer Engagement Leader
New Company Delivers Unprecedented Multichannel SaaS Customer Engagement Offering USAN, Inc., a pioneer in the hosted contact center industry, today announced the acquisition of Interactive Softworks, Inc. (ISI), an innovator in customer engagement software solutions, to augment its hosted call center capabilities with multichannel campaign management and multi-channel customer interaction. ...
The Blood Alliance Sees 60 Percent Increase in Monthly Donor Appointments with Help of Interactive Softworks Customer Engagement Solution
Software’s flexibility, ease-of-use enable community blood bank to design and implement multiple campaigns, provide higher level of customer engagement Interactive Softworks, a provider of customer engagement solutions, announced today that The Blood Alliance, a non-profit community blood bank headquartered in Jacksonville, Fla., implemented the company’s VoiceNet software to contact, recruit ...
Interactive Softworks Showcases Metaphor Payment Offering Software at ETA’s Strategic Leadership Forum
Interactive Softworks, a provider of customer engagement solutions, announced today the company will showcase its Metaphor software for payment processors at the 2010 Electronic Transactions Association’s (ETA) Strategic Leadership Forum. The event takes place October 26-28 at The Breakers in Palm Beach, Fla. Interactive will be demonstrating the benefits of ...
The SCOOTER Store Implements Interactive Softworks’ Customer Engagement Software to Increase Contact Center Effectiveness
The SCOOTER Store now successfully manages 6 times more calls per day, while improving agent productivity, customer satisfaction and sales Interactive Softworks, a provider of customer engagement solutions, announced today that The SCOOTER Store, the nation’s leading provider of power mobility solutions and services, has successfully ...
Interactive Softworks Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award Metaphor and VoiceNet Honored for Exceptional Innovation
Interactive Softworks announced today that both Metaphor and VoiceNet have received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. Metaphor is a customer engagement solution that enables companies to engage directly with ...