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TRANZACT Improves Customer Engagement With Interactive Softworks’ Metaphor 3.0
Upgrade to Metaphor 3.0 provides TRANZACT with enhanced multi-channel outreach and campaign flexibility, while simplifying back office operations Interactive Softworks, a provider of customer engagement solutions, announced today that TRANZACT has upgraded its customer engagement platform to Interactive Softworks’ Metaphor 3.0. This latest version ...
Interactive Softworks Introduces its Unified Agent Desktop at ATA Convention
Metaphor customer engagement solution provides ability to drive and manage campaigns across multiple communication channels As call centers strive to deliver more effective campaigns on behalf of their customers over a multitude of new communication channels, Interactive Softworks, a provider of customer engagement solutions, announced today enhanced capabilities in its Metaphor ...
The Blood Alliance Implements Interactive Softworks’ Customer Engagement Software to Increase Efficiencies, Drive Personal Interactions
Technology solution helps organization achieve better contact rates while enabling more positive customer communications Interactive Softworks, a provider of customer engagement solutions, announced today that The Blood Alliance, a non-profit community blood bank, has signed an agreement to implement the company’s software to recruit blood donors and schedule appointments. This implementation ...
Six Steps to Effective Customer Engagement: Step Six
Agility through Operational Intelligence: Measure, Adapt, RepeatOnly 20 percent of companies today even try to know the state of their customer experience success by measuring it holistically across all channels. "The Customer Experience Quality Framework." Forrester Research, 2007The only way a company can determine if ...
Six Steps to Effective Customer Engagement: Step Five
Step Five. Leverage Affiliates, Partners, and Bundled OfferingsAdding value to customer relationships over time requires launching compelling offerings on a regular basis. Reconfigured and recombined or bundled offerings, new services, and improved terms and conditions all build value for the customer and the ...