Company Resources
Articles
TMCNet describes Metaphor’s positive impact on TRANZACT (Case Study)
This article was written by Brendan Read, Senior Contributing Editor for TMCNet. The contents of the full article can be found here. Especially when money is tight it pays to find out, go with and build on the right software solution and supplier rather than unnecessarily ripping-and-replacing products ...
Metaphor Customer Engagement Software: New Features Described
Neil Stup, Interactive Softwork's CIO and chief product developer, describes the most exciting new features in upcoming releases of the Metaphor Customer Engagement suite. "Content editing will put significant control into the hands of non-technical business users—marketers and business managers—to make real-time changes to customer-facing interfaces and processes." "The idea behind Metaphor's ...
VoiceNet Call Center Software: New Features Described
Neil Stup, Interactive Softwork's CIO and chief product developer, describes the most exciting new features in upcoming releases of the VoiceNet Contact Center Software suite. "It'll be automatic, it'll be easy, and it'll make it so that multiple call center floor managers can each control their ...