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Energizing the Employees with a Unified Desktop
This article originally appeared in the November 2010 issue of Customer Inter@ction Solutions Contact center agents are increasingly multitasking, working with a growing range of applications and channels. Yet too often they get jammed through toggling between these solutions and tools, which wastes time and bothers customers, and ...
Defragmenting the Customer in 5 Steps
This article, written by Interactive Softworks EVP Steve Herlocher, was recently published at contactprofessional.com. A company’s relationship with a customer is like a marriage: a strong one can last forever when there is consistent, open communications together with trust and commitment. While a weak marriage or customer relationship ...
ContactProfessional.com publishes Interactive Softworks’ customer engagement strategy article “Defragmenting the Customer in 5 Steps”
ContactProfessional.com publishes Interactive Softworks' customer engagement strategy article "Defragmenting the Customer in 5 Steps"
TMCNet’s Brendan Read’s Q&A with Interactive Softworks about Metaphor Customer Engagement
TMCnet recently interviewed Steven Herlocher, executive vice president of sales and product strategy, about the Metaphor Customer Engagement suite and what it can offer contact centers. Senior Contributing Editor Brendan Read asked Steve questions about Metaphor's ability to save contact center agent's time and improve productivity, improve job satisfaction ...
TMCNet.com Q&A with Interactive Softworks on Metaphor Customer Engagement Solution
TMCNet.com Q&A with Interactive Softworks on Metaphor Customer Engagement Solution