Company Resources
Case Studies
The SCOOTER Store “Does the Right Thing” with Interactive Softworks’ Contact Center Customer Engagement Solution
Leading supplier of scooters and power chairs increases monthly outbound dials by 600% and improves agent productivity, campaign effectiveness and customer satisfaction rates.
TRANZACT Implements Interactive Softworks’ Metaphor to Develop Smarter Customer Interactions for Its Clients
TRANZACT, a leading business process outsourcer, manages 100 million customer transactions a month while maintaining 99.99% service levels. Interactive Softworks' Metaphor Customer Engagement solution has enabled TRANZACT to reduce its development and time to solution costs by over 30 percent through improved developer efficiency and shorter ...
Certegy Automates Lead Generation and Check Verification Services to Achieve Unprecedented Productivity and Sales Gains
Certegy experienced unprecedented productivity improvements by generating 578% more leads than the previous month. Actual agent talk time increased from only 12 minutes per hour to over 40 minutes per hour. By generating more quality leads, Certegy’s inside sales agents have given ...