Company What Makes us Different

Large global organizations interact with employees, customers, investors, suppliers and business partners through a variety of media channels, with new campaigns and communications emerging at a staggering rate. The ability to integrate, in real time, the massive amount of data exchanged through voice, Web, email, IVRs and social networking channels is critical to your organization’s success.

Interactive Softworks’ Metaphor solution is uniquely designed to resolve the problem of integrating large amounts of data automatically – through a single implementation – without the need for extensive IT involvement. And, as new media channels continue to emerge, Metaphor is the only solution that allows the rapid integration of new media – such as Twitter or text messaging – into your networked business system. While other solutions require expensive, time-consuming programming to incorporate new communication channels, our solution allows you to quickly and easily integrate new media – providing you with new and creative ways to engage your prospects, customers and partners.

Metaphor is also the only solution that is fully cloud-enabled, allowing you to build and manage globally collaborative projects much faster and more efficiently. Metaphor’s icon-driven design tools allow business users to quickly build and adapt an unlimited array of complex loan processing systems, customer acquisition and retention campaigns, collaborative scientific research projects and many others.

Company

Key Resources

• A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
• Customer Success StatisticsHow effective engagement helps you get and keep more customers.
• Special Technology Initiative?Tell us more about your project.