FAQ

What do you do?

We make software that bridges the gap between people and systems. Our software allows people to interact with systems through existing and emerging communication channels like the web, mobile, voice and IVR and for companies to leverage the principles of Business Process Management (BPM) to drive these conversations. Our software eliminates the fragmented corporate communications that harm customer relationships and negatively impact the cost of change by the business.

What products do you offer?

We offer two software products: Metaphor and VoiceNet.

What is Metaphor™?

Metaphor™ is a fully integrated BPM business ecosystem for creating customer-facing projects across multiple media channels and for facilitating dynamic changes to those projects without a heavy dependence on highly technical personnel. Metaphor allows people to make changes using tools that they understand and which are tuned to their business role.

Business and non-technical users can make immediate changes to projects at a level that is intuitive and relevant to them. Additionally, more technical users can make changes to those same projects within the same toolset but at the level of specificity that they require.

What is VoiceNet™?

VoiceNet™ is a contact center software suite that provides the software and hardware necessary to manage voice channels in to the enterprise. VoiceNet provides feature rich inbound, outbound, IVR and blended contact center functionality across various carrier configurations (T1, ISDN and VOIP).

VoiceNet was designed to tightly integrate with your enterprise systems (BPM, Web-Services and backend databases) in real-time.

How can your products help me?

Interactive Softworks software products put companies in control of every aspect of their interactions with customers, partners, employees, and internal and external systems. Our value proposition is to help you increase the effectiveness of your interactions which reduce your operational costs, improve your time-to-market, and increase overall customer and partner satisfaction all while leveraging your existing IT investments.

Where are you located?

Our corporate headquarters is located in Leesburg, VA, with additional sales and marketing in Atlanta GA.

What industries do you serve?

We serve companies with complex IT infrastructures that directly interact with customers and strive to leverage affinity relationships.

Our software has been deployed extensively within the BPO, financial services, government services, performance marketing, manufacturing and contact center industries.

What is Human-Centric BPM?

Traditional Business Process Management (BPM) is focused on system to system communications. Human-Centric BPM extends this focus to include people to system communications throughout the BPM lifecycle; creating, deploying and managing processes without heavy IT involvement.

Metaphor furthers Human-Centric BPM by allowing BPM processes to deliver interfaces directly to end-users, across multiple media channels (Web, Voice/IVR, Mobile) without the need to write, manage and deploy costly portals and web sites.

In This Section

Follow Us

FAQ