Got questions? Get answers. Find out everything you want to know about our company, our products, our hosting infrastructure, our security policies, our customer engagement vision and much, much more.
There are several market factors that are driving the need for Customer Engagement. The communication channel landscape is undergoing rapid change and the number of communication channels that customers demand is increasing rapidly The cost of customer acquisition is skyrocketing; organizations generally must make two or more sales to recover the cost of acquiring a…
The Cloud will become synonymous with computing but our focus is less about telephony in the cloud and more about how you view the ongoing business, partner and customer relationship over time. Putting your contact center in the cloud doesn’t fundamentally change the dynamics of how you interact with customers. But for businesses to succeed,…
Customer Engagement (CE) is not altogether different from traditional Call Center, IVR or CRM; CE just recognizes that in today’s 24×7 mobile world, customers want to communicate when, where and how they want; and most importantly CE recognizes that it is the customer who is driving the conversation. USAN helps companies both deliver and optimize…
USAN provides 24x7x365 support for all customer operations through is Network Management Center (NMC). The NMC serves as the first point of contact for customers to report issues with production systems, applications, file transfers, reports and more. The NMC tracks all reported problems via ticketing system, provides regular updates to customers, and oversees service escalations when necessary.…
USAN successfully completed a Payment Card Industry Data Security Standard (PCI DSS) 2.0 assessment and received a PCI Certification, enabling us to provide secure credit card transaction processing, data storage and transmission. The PCI Data Security Standard is a set of security policies, procedures and guidelines to ensure that all companies that process, store or…
