Have Questions 
please contact us.Sales
Tel: 1-(703)-669-2800
Fax: 1-(703)-669-5508
Contact our sales team
Support
Tel: 1-(703)-669-6408
Fax: 1-(703)-669-5508
www.interactivehelpdesk.com
Corporate Address
Headquarters: Leesburg, VA
803 Sycolin Road SE
Suite 203
Leesburg, VA 20175
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Product Awards
“A 2005 study indicated that 100 percent of global 1000 companies have adopted a SOA strategy to get the operational agility they need to compete.”
- InfoWorld
IVR Technology
Utilizing software with integrated ACD-IVR technologies improves customer satisfaction and contact center agent productivity. Interactive voice provides valuable benefits for both outbound and inbound customer self service.
Benefits:
- Play messages in respond to self-service voice recognition, or text to speech input
- Collect data from customer interactions and route calls to the appropriate agents
- Reduce costs by requiring fewer call center agents to handle inbound customer calls
- Operate 24/7–without additional employees
- Operate outbound campaigns with fewer agents
Empower your customers by allowing them to obtain and provide information even after business hours. By using an interactive solution you’ll be providing fast efficient support and at a lower cost to your service center.
