My Role IT Operations
IT infrastructure and operations management professionals are under pressure—they’re busy defining processes and procedures, best practices and standards—while trying to ensure 24/7 availability and high quality of service and managing change requests from internal and external sources.
But as IT teams attempt to simplify, data centers become more complex with virtualization, cloud computing, hybrid technologies and devices interconnected to deliver business services. To manage this growing complexity IT needs real-time performance monitoring, easy multi-environment publication management tools, and a one-stop-shop enterprise management workspace to accomplish all of their system management tasks.
That’s why IT operations professionals are simplifying operations with customer engagement solutions that provide horizontally and vertically scalable hosting environments including easy-to-use management tools and automated service-level management.
The ability to make a change is only as good as an organization’s ability to deploy, scale and securely manage it.
Interactive Softworks provides the IT Operations management capabilities for:
Deployment
Manage deployments across all communication channel and systems from a single point. Intelligent deployment manages the synchronization of multi-system implementations without having to ‘bounce’ the enterprise or take systems down. Rollback management and intelligent activation ensure that update go out correctly and, once deployed, are turned up without interfering with in-flight customer interactions or service transactions.
Staging
Easily create multiple staging environments and manage the promotion of services and processes across them without having to re-compile, re-build or re-configure. Configure your staging environments to take different actions and escalation paths in response to service and process behavior, depending on your specific environmental requirements. Processes and services executing within an environment automatically adapt to that environments resource, security and operational configurations.
Scalability
True horizontal scalability without the need to manage multiple web-farms or implement complex routing rules. Services and systems with disparate capabilities are inter-mixable within a single environment. The health and availability of deployed services are constantly monitored and, as systems, services and individual machine capabilities change, the routing layer automatically directs traffic to the most available, or appropriately resourced machine. This allows operations groups to easily manage roll-out, machine maintenance and fail over without ever having to take the system down.
SLAP Policies
Dynamic service level policy management enables operations groups to instrument and proactively react to service and system behavior. SLAP combines instrumentation with environmentally aware escalation and notification management through fully customizable policies. These policies can be applied to services and processes and operate out-of-band from developer code, so they can be tuned on demand, without having to re-deploy.
Security
PCI friendly and encryption hardware and HSM capable from the ground up. Metaphor supports everything needed to operate in highly secured financial and payment oriented environments.