Platform

Metaphor Platform

Bringing together the best aspects of service oriented architecture, business process management, event-driven architecture, operations, and multi-channel, multi-phase customer facing technologies, Metaphor offers an amazingly capable system that is still easy-to-use and easy-to-operate.

The Metaphor platform is a fully integrated app fabric and eco-system for developing and running complex, multi-channel, multi-phase customer facing initiatives across any device. Metaphor integrates with your existing systems, is horizontally scalable, manages proactive SLAs and operations and drives all of your communication interfaces and engagement processes from a single, fully integrated platform.

Metaphor’s unique IP, app framework and hosting mesh drastically simplifies customer engagement. The platform integrates communications, is massively scalable, supports high transaction loads, and is operating in highly secured organizations– processing hundreds of millions of transactions per day.