Products Overview

Our products simplify customer engagement by helping businesses effectively communicate with customers through web, voice and emerging channels. Our software’s unique capabilities enable companies to bring their systems, partners and processes directly to their customers while facilitating the businesses’ ability to change.

Beyond traditional CRM, BPM and BI – which are confined to the enterprise and cannot directly touch customers without costly add-on portals and workarounds – our software reaches across technology and operations barriers to directly engage customers across all manner of media from a single cost effective implementation.  Our software builds value, eliminates fragmented customer experiences and is significantly less expensive to develop and maintain than traditional solutions.

Metaphor

Our customer engagement software talks to people. We bring people and the enterprise systems they rely on together - across web, mobile, voice, IVR, and social and emerging media - strengthening your customer relationships and simplifying changes by the business.

VoiceNet

Our award-winning contact center software suite features automated dialer modes (predictive, preview, and power), inbound call management, blended agent management, IVR, agent scripting, agent desktop and supervisor tools, customer interaction recording, real-time reporting and more, all in a straightforward, all-inclusive license.

Products

Key Resources

• A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
• Customer Success StatisticsHow effective engagement helps you get and keep more customers.
• Special Technology Initiative?Tell us more about your project.