Products Metaphor Components

Analytics and Monitoring

Metaphor provides real-time intelligence about business activities with pre-built and customizable analytics and a wide range of monitoring options. Companies need real-time visibility and insight into every aspect of their business performance – with a centralized way to assess information from disparate systems inside and out of the enterprise. Metaphor’s combination of pre-built and customizable analytics options helps organizations make informed decisions without time delay enabling proactive and evolutionary management of business processes.

Metaphor’s Business Analytics (BA) and Business Activity Monitoring (BAM) capabilities provide unparalleled visibility and control to business users and IT/Operations users alike, including:

• Detailed and customizable views of real-time and historical process metrics
• Feedback on process consumption, effectiveness, and A/B testing
• Ability to target underperforming processes and take proactive measures
• Self-service and roles-based access to the right information for the right kinds of users

At any time, users can easily determine how many instances of any given process or all processes are being used; how long end-users are waiting for specific aspects of processes to complete or return data; what external systems are being accessed and how quickly they are responding to requests; if key service level agreements are being met, and if not seeing precisely where the issue(s) exist; and, more.

An important differentiator for Metaphor, with regard to BA and BAM, is the fact that your analytics and monitoring are vastly more accurate and informative – and are all centralized in a single repository. This is due to Metaphor’s multichannel capabilities, which allow the same core business process to power interactions across all communications channels. So, getting a “true 360-degree view,” which typically involves complex data combining from disparate systems, becomes easy with Metaphor because all information about how processes are performing and being consumed is available in a single, open, well-defined data source.

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Key Resources

• A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
• Customer Success StatisticsHow effective engagement helps you get and keep more customers.
• Special Technology Initiative?Tell us more about your project.