Products Metaphor

Benefits

Metaphor software improves every aspect of customer and partner engagement. Whether your initiatives are focused on winning new customers and partners or improving interactions with the ones you already have, you can use Metaphor to dynamically recombine and deliver business offerings that are appropriately branded, personalized, and content rich – across any and all communication channels.

Business Benefits

Win new business

• Increase revenues by rapidly building and implementing timely sales campaigns across multiple channels
• Expand customer base by driving consistent interactions across partner and affiliate channels
• Decrease operating costs by standardizing, integrating, and streamlining processes

Improve Customer Satisfaction

• Acquire more new customers by streamlining the on-boarding process
• Reduce customer frustration by responding quickly with the best and most up-to-date information
• Improve brand loyalty by delivering consistent messaging across multiple channels

Rapidly Scale the Business

• Quickly and easily add partner and affiliate opportunities by safely exposing your systems, processes and data
• Improve time-to-market of campaigns by safely moving development and change management responsibilities from the hands of IT to hands of business
• Improve market intelligence and retain competitive advantages by harvesting real-time data to fuel powerful campaign analytics and clearly identify optimal engagement strategies.

Products

• Overview
• Metaphor
• Overview
• Features
• Benefits
• Components

• VoiceNet
• Overview

Key Resources

• Customer Success StatisticsHow effective engagement helps you get and keep more customers.
• Special Technology Initiative?Tell us more about your project.

Case Studies

• Metaphor Gives Tranzact Sustainable Competitive AdvantageFind out how Tranzact reduced development costs by 30 percent.
• Certegy Achieves Unprecedented Productivity and Sales GainsLearn how Certegy scored 578% more leads than the previous month.