VoiceNet Overview

VoiceNet is an award-winning software suite with automated outbound dialing (predictive, power and preview dialing), inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry’s best value, VoiceNet gives telemarketers and business process outsourcers these call center software features within a single system license at a price point less than competing products charge just for enterprise maintenance and support.

For Business Managers

Telemarketing service providers and outsourcing companies use VoiceNet as a turnkey solution for all aspects of inbound, outbound and blended call center management.

Any Scenario

VoiceNet can answer the call of the most demanding contact center requirements where high-volume, complex interactions occur between multiple sites that support on-premise and/or remote agents.

Complex Contact Centers

VoiceNet thrives in enterprise-scale IT environments where disparate technology platforms, applications and servers require complex integration and business process orchestration. VoiceNet is capable of either co-existing with these systems or coordinating them-whatever the business need.

Turnkey Contact Centers

For those companies whose call center needs are more straight-forward, VoiceNet provides an all-in-one solution with the features and functionality to effectively do business today, and the scalability to expand with business growth.

For Technology Managers

VoiceNet offers a scalable, scriptable, open architecture that integrates with customer contact systems to improve up-time and efficiency.

Every Capability

If your contact center requirements include these software capabilities, VoiceNet provides one of the most affordable solutions on the market.

VOIP, Analog, Digital, Blended
Phone, Fax, Email, Web, IVR
Inbound, Outbound, Blended
Automated Dialing, Skill-based Routing, Agent Scripting, Monitoring, Recording, Reporting
Integration, Automation
On-Premise, Remote
HMP, SIP, DM/IP and TDM media processing provided by Dialogic