Products

VoiceNet

VoiceNet is a contact center software platform—an easy-to-manage, premise-based solution that provides high volume outbound dialing, inbound call handling, interactive voice response, agent and supervisor tools and everything else a company needs to design, launch and refine customer contact campaigns for lead management, customer acquisition, retention and loyalty.

VoiceNet provides a powerful platform from which to launch and manage small or large-scale inbound, outbound and blended customer contact campaigns. Productivity gains are evident in all aspects of call center operations as agent tasks are simplified and centralized, supervisors are empowered, and managers are informed with real-time information.

VoiceNet’s award-winning features include automated dialing such as predictive dialing, power dialing and preview dialing, inbound call management and intelligent, skills-based routing with an Automatic Call Distributor (ACD), inbound and outbound interactive voice response (IVR), call recording and call monitoring, default and customizable reports, and remote web system management.

What makes it different/better than others? VoiceNet has what no other contact center software does, a built-in application server with integration capabilities that can integrate with virtually any other business system. And, unlike competing call center software vendors which charge for individual modules, VoiceNet provides every feature in a single system license, and at a price point often less than competitors charge for enterprise maintenance and support alone.