Have Questions 
please contact us.Sales
Tel: 1-(703)-669-2800
Fax: 1-(703)-669-5508
Contact our sales team
Support
Tel: 1-(703)-669-6408
Fax: 1-(703)-669-5508
www.interactivehelpdesk.com
Corporate Address
Headquarters: Leesburg, VA
803 Sycolin Road SE
Suite 203
Leesburg, VA 20175
Click Here for map
Product Awards
“A 2005 study indicated that 100 percent of global 1000 companies have adopted a SOA strategy to get the operational agility they need to compete.”
- InfoWorld
Data-Voice Recording and Monitoring
VoiceNet provides an integrated contact center customer interaction solution that assures high performance and customer quality assurance.
Many businesses are required to record transactions by legal or client obligations. Voice recording is also an integral component of quality assurance.
Voice and transaction monitoring, and recording, are a critical management requirement for call centers. The collected information can be permanently stored in archives or analyzed for quality assurance. The data can be utilized to monitor agent training, performance, and customer service issues. Recording criteria can be controlled by agents or set for automatic with Data Screen and/or call recording.
VoiceNet software maximizes each and every customer interaction. It provides for inbound, outbound and blended multi-channel customer service. Effectively managing your business processes and customer interactions assures the long term success of your business.
