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TMCNet’s Brendan Read’s Q&A with Interactive Softworks about Metaphor Customer Engagement
TMCnet recently interviewed Steven Herlocher, executive vice president of sales and product strategy, about the Metaphor Customer Engagement suite and what it can offer contact centers. Senior Contributing Editor Brendan Read asked Steve questions about Metaphor’s ability to save contact center agent’s time and improve productivity, improve job satisfaction and reduce turnover.Read the entire article.