VoiceNet Call Center Software: New Features Described

Neil Stup, Interactive Softwork’s CIO and chief product developer, describes the most exciting new features in upcoming releases of the VoiceNet Contact Center Software suite.

“It’ll be automatic, it’ll be easy, and it’ll make it so that multiple call center floor managers can each control their campaigns without fear of interrupting operations or asking agents to log-off.”

The VoiceNet telephony management application is used to create campaigns and to monitor and modify end process call campaigns, both inbound and outbound.With today’s larger call centers, allowing only a single user of the telephony server represents a major operational challenge. So, in our newest release of VoiceNet, we’ve enabled the system to allow multiple users to manage the telephony server and call campaigns, and to be able to make changes at the same time.With our newest version of VoiceNet different users can edit campaigns simultaneously or at different times throughout the day without the hassles of tracking down and communicating with personnel: it’ll be automatic, it’ll be easy, and it’ll make it so that multiple call center floor managers can each control their campaigns without fear of interrupting operations or asking agents to log-off.”