Resources White Papers

Providing Value to Relationship-Centric Companies Via Interaction Delivery

This document describes an emerging business pattern we are calling Relationship-centric Interaction Delivery, provides examples of how this pattern spans industry sectors, and explains how the pattern brings value to a business’s internal, strategic and value-based relationships. The document also includes brief case studies that describe how Interactive Softworks has used this pattern to achieve significant reductions in cost and time-to-value for its customer base.

The Case for Interaction Management and Service-Oriented Interactions

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This document presents a refactored solution that vastly simplifies the technology-set and skill requirements necessary to deliver manageable, business-driven solutions while leveraging the relevant aspects of the current best-of-breed standards and practices.

Resources

Key Resources

Customer Success StatisticsHow effective engagement helps you get and keep more customers.
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Case Studies

Metaphor Gives Tranzact Sustainable Competitive AdvantageFind out how Tranzact reduced development costs by 30 percent.
Certegy Achieves Unprecedented Productivity and Sales GainsLearn how Certegy scored 578% more leads than the previous month.