Featured SolutionSee what other companies like yours are doing with Metaphor.
Learn More » Contact UsRoles Operations
Because Metaphor automatically exposes processes into any and all communications and portal channels, operations are vastly simplified thanks to centralization of core functionality and single-point deployments. And, Metaphor’s built-in hosting environment is easy to operate and provides real-time visibility into service levels, multi-system performance, and simplifies the deployment lifecycle.
Single-Point Multi-channel Deployment
Metaphor’s human-facing user interface generation capabilities mean that operations personnel do not have to manage cumbersome build routines that may be unique to each possible communication channel. This drastically reduces the amount of time and effort associated with maintaining processes in production, and reduces the cost of publication for changes.
- Work with more efficient and straightforward build and rollback routines
- Manage deployments at a single point instead of one – or more – for each communication channel
- Add new communication channels more easily
Easy-to-Operate Environment
Metaphor is its own massively scalable, enterprise-grade application and web-services hosting environment. There is no dependency on third-party software to implement, support, and scale the enterprise. This lowers the complexity of the environment and makes it easier for operations personnel to monitor and diagnose issues when they arise. Scalability, fail-over, and tuning are also much easier than competitive offerings making the total cost of ownership much lower for Metaphor.
- Manage a single technology platform instead of multiple
- Rapidly diagnose issues and take corrective action without the traditional finger-pointing of multi-vendor/multi-platform environments
- True 24x7x365 performance with built-in scalability and fail-over
- Easily publish new processes and changes to existing processes in real-time with no need for “scheduled maintenance” downtime
Real-time Visibility
Metaphor provides core logging and monitoring features as well as advanced service level management – through its unique SLAP™ technology. This allows operations personnel to know every detail of how the environment is operating at any given moment.
- Work with a self-aware, self-healing environment that reduces operations overhead
- Access detailed information about process and service performance in an open and standard way
- Integrate with any existing organizational standards for logging, reporting, and monitoring to better leverage existing investments
Roles
Key Resources
- Customer Success StatisticsHow effective engagement helps you get and keep more customers.
- Special Technology Initiative?Tell us more about your project.
Case Studies
- Metaphor Gives Tranzact Sustainable Competitive AdvantageFind out how Tranzact reduced development costs by 30 percent.
- Certegy Achieves Unprecedented Productivity and Sales GainsLearn how Certegy scored 578% more leads than the previous month.