Services Our Services
Implementation
Interactive Softworks believes in IT empowerment. We will form a true partnership with your IT leadership and staff to make sure we provide you with a great solution that fits your immediate needs as well as aligns with your long term vision. We adapt our model of engagement to fit with your internal team’s experience and abilities and tailor our delivery model to your existing processes and practices. By building on your peoples’ deep knowledge of your business practices and their industry expertise, and leveraging our technology and expertise in customer engagement architectures, we will collaboratively deliver a highly adaptable solution that meets the businesses requirements.
Our team has real-world experience applying best practices and industry standards like PMI, CMMI, Six Sigma and a broad range of development/delivery methodologies. We recognize that there is no one-size-fits-all model, so we pull from those experiences to tailor the right amount of management and oversight to the size and nature of each engagement. We can adapt our approach to meet the needs of the individual solution without sacrificing due diligence and control, creating the least overhead necessary to be successful.
Built upon the strengths of Metaphor, our custom solutions are startlingly quick to implement. Utilizing Metaphor’s CE strengths in SOA principles, BPM and campaign driven customer engagement, our solutions are designed to be rapidly deployed on a known framework that brings with it all of the administration, security and monitoring that so many custom deliveries lack or take too long to build from scratch each time. This approach greatly improves the time to market, minimizes the cost of each individual engagement, and increases the predictability of the outcome.
Interactive Softworks customers don’t just receive a CD and an invoice, and our consultants don’t simply install our software as yet another disconnected application in your IT landscape. Our goal is to create a seamless integration of our products with your existing systems and third-party providers. We work with you every step of the way, following a proven four-step approach to implementing our software.
Ideation and Planning
These sessions include all members of the decision-making team and those that they believe need to be in the meeting to review timetable and implementation project tasks. Here is where we cover details of the implementation, implementation objectives and go-live procedures.
Implementation
Interactive Softworks’ consultants work side by side with your people as a cohesive team through all aspects of the implementation life-cycle; from development and testing through QA, UAT and deployment in to production. This is where we troubleshoot and test the specific aspects of your use of the product to ensure that it meets your expectations.
Orientation and Knowledge Transfer
Once the software is staged for production and is running according to specifications and your expectations, we’ll work with your users and/or trainers on all aspects of the product functionality. This step focuses on how you will use the system and includes the most efficient way to configure and operate unique aspects of the software with respect to your environment.
Go Live
Interactive Softworks will be there on go-live day to address any concerns or just to monitor the early performance of the system. We don’t leave you to figure out new questions for yourself, and long after the go-live day is passed, we maintain close relationships with our customers – to provide help with strategic planning and new initiatives.