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Learn More » Contact UsMetaphor's function-driven solutions leverage the best of the Metaphor suite of products, preconfigured to deliver useful capabilities in a fraction of the time it would take to develop independently.
On-Boarding and Activation/Provisioning should be intuitive and seamless processes – ideally, even self-service – automatically validating information and feeding the appropriate systems and approval processes. Metaphor’s On-boarding automates manual processes, eliminating gaps and redundancies, ultimately delivering a positive end-user experience.
Customer Self Service is absolutely essential in today’s environment where more and more customers are insisting on managing their own accounts, orders, support, and more. Metaphor’s customer self service solution allows customers to do precisely that in any communication channel in a rich, consistent, and reliable way.
Unified Desktop consolidates data and functionality from disparate systems and multiple communications channels into a centrally managed and single intuitive user interface. Metaphor’s Unified Desktop delivers streamlined work processes, supported by dynamic data, directly to end users in the company and across partner networks.
Order Management and Fulfillment processes are typically straightforward for internal users a within their in-office tools (ERP, CRM, etc.). However, this is rarely the case for other kinds of users. Metaphor leverages the robust order functionality of backend systems and exposes it to other users over the web, over phone systems, and to virtually any type of communication device.
Loan Processing necessarily involves multiple systems, partners, and multi-step and often circuitous processes. Metaphor’s solution for loan processing helps optimize complex loan processes – decisioning, origination, fulfillment, etc. – in a standard and manageable way, reducing duplication of data and maximizing efficiency.
Payment Processing necessarily involves integration with partners. Metaphor’s service level agreement management insures that integrations are performing optimally and can alert whenever any aspect of the process bogs down. Metaphor’s built-in security and encryption capabilities also ease compliance monitoring and enforcement.
Lead Management is often disjointed, resulting in wasted marketing expenses for leads that are never handled or handled ineffectively by sales staff. Metaphor’s Lead Management solution provides an automated, repeatable, measurable approach to lead lifecycle management, resulting in better close rates, increased visibility, and lower total cost of sales.