Case Studies Metaphor Gives Tranzact Sustainable Competitive Advantage

Solutions Order Management and Fulfillment

Even though internal users almost invariably have all the tools they need within their in-office tools (ERP, CRM, etc.), this is rarely the case for other kinds of users. Metaphor leverages the robust order functionality of backend systems and exposes it to other users over the web, over phone systems, and to virtually any type of communication device.

Take existing ordering processes to new channels to give customers what they want how they want it, and simplify fulfillment processes with seamless integrations between systems and partners.

This means that companies can easily and rapidly launch multi-channel sales presences that are tightly integrated with core business systems, and it means that orders are received and can be reviewed, approved, and fulfilled in real-time. All customer-specific pricing, sales commissions, volume pricing, etc., that is managed within other systems is immediately available to a Metaphor-powered order system which means that internal processes do not need to change nor is there any duplication of effort to make new sales channels work.

Metaphor’s inherent multi-channel communication capabilities bring the process of taking, processing, and fulfilling orders to where customers want them, yielding happier and more loyal customers. And, Metaphor’s built-in integration capabilities mean that even complex and outsourced fulfillment processes are easily implemented and managed in real-time

Solutions

Key Resources

A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
Customer Success StatisticsHow effective engagement helps you get and keep more customers.
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