Solutions Unified Desktop

Metaphor’s Unified Desktop solution consolidates data and functionality from disparate systems and multiple communications channels into a centrally managed and single intuitive user interface. Metaphor delivers streamlined work processes, supported by dynamic data, directly to end users in the company and across partner networks.

Metaphor channels the power of multiple systems and databases into simplified interfaces for employees, customers, and partners. Instead of using a variety of applications and data sources to accomplish a task or series of tasks, this unified desktop streamlines processes by combining the wide range of capabilities available in multiple backend systems and supporting data into a single interface. The unified desktop supports customers by:

• Delivering standard workflows to employees, partners, affiliates
• Providing role-based access to various tasks and processes
• Integrating data and functionality from multiple systems

Unlike other desktop consolidation offerings, Metaphor allows you to define the central process – such as applying for a loan, ordering an item, checking a bank balance, or collecting a debt - one time, with the peace of mind that no matter what kind of user or through whatever means of access, there will be an appropriate, consistent, and accurate user interface populated with all the right data in a single place no matter where that data might actually reside across your backend systems.

Because Metaphor leverages modern design technologies and generates interfaces in real-time, end users are presented with a dynamic, context-driven, and process-optimized experience for each and every task. Whether the user needs a Web2.0/AJAX UI, an iPhone application, a VXML-driven phone system they can call, or all of the above, their “desktop” is what they need at that moment, automatically created for them by Metaphor.

Solutions

Key Resources

• A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
• Customer Success StatisticsHow effective engagement helps you get and keep more customers.
• Special Technology Initiative?Tell us more about your project.