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Healthcare Customer Interaction Solutions

VoiceNet software improves healthcare communications for both marketing and customer service. The Healthcare industry has specific unique challenges in managing patient-customer interactions and in marketing activities. Typical healthcare service needs include: collecting medical histories, appointment scheduling, automated lab work reports, health care billing, etc.

Improved Customer Contact Management

• IVR and virtual hold queues provide patients and customers with more communication options, thereby improving CRM.
• Critical data on incoming calls is automatically displayed on computer screens. VoiceNet software retains the data and agent inputs throughout the life of the call, even during call transfers.
• Improved time management makes your business more efficient, with more issues resolved, and improves each customer interaction.
• Healthcare management can create next step contact procedures for following up on patient needs or marketing prospects.
• Distributed healthcare communications allows you to utilize personnel both on-site and off-site at remote locations.

Producing and Managing Marketing Leads
Marketing contact management solutions need to efficiently control a variety of processes including: healthcare sales, ongoing renewal sales, scheduling, customer data, inventories, automated information, and security issues.

VoiceNet’s distributed contact management software can manage multiple databases and interact with other back office or medical applications.  Outbound components deliver more efficient lead production while inbound can manage all aspects of customer support.

Data from marketing campaigns is easily tracked and evaluated to improve sales performance and team effectivness.

Healthcare Distributed Inbound-Outbound Solution
The VoiceNet solution allows healthcare industries to operate in a unified matter from distributed locations. Off-site remote agents, call center and on-site personnel can all easily be managed as a single entity. Inbound contacts are automatically routed to the proper agent or department and outbound calls such as surveys and patient follow-ups are easily scheduled and  tracked in the database.

VoiceNet unified customer interaction software can integrate your Healthcare data and voice for improved communications and data management.