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Sales
Tel: 1-(703)-669-2800
Fax: 1-(703)-669-5508
Contact our sales team

Support
Tel: 1-(703)-669-6408
Fax: 1-(703)-669-5508
www.interactivehelpdesk.com

Corporate Address

Headquarters: Leesburg, VA

803 Sycolin Road SE
Suite 203
Leesburg, VA 20175
Click Here for map

“Interactive Softworks provides the contact center flexibility our legacy just couldn’t provide.”

- Gov. Student Loan Agency

Mortgage Contact Management

VoiceNet Customer Interaction Software enables mortgage centers to obtain and close more leads, while improving CRM. Interactive Softworks helps mortgage and financial centers efficiently produce and qualify leads, then provide superior customer service throughout the business process.

VoiceNet Software:

Provides more call center agent talk time, resulting in more qualified leads each and every day;
Makes loan qualifications more efficient, so more applications can be processed in less time;
Easily integrates with your web, email, or other marketing venues;
Controls messaging for mortgage marketing, qualification procedures, and CRM;
Delivers superior customer interactions with easily accessed customer data;
Provides call and data transfers to both on-site and remote agents.

Mortgage Marketing and Service Center Solution
The VoiceNet software system reduces costs for mortgage companies by making all processes more efficient and by automating many services. Web based agent scripting controls lead tracking and how the agent captures customer data and completes the qualification process.

Call back scheduling is a critical function for closing leads and for quality CRM. Calls are routed to specific agents or mortgage groups for improved lead generation and closure.

The Interactive Softworks system is one of the most efficient products on the market for penetrating and making efficient use of marketing lead lists while improving customer support functions.