Case Studies Metaphor Gives Tranzact Sustainable Competitive Advantage

Technology Backbone / ESB

Metaphor contains an enterprise-class communications/messaging platform capable of processing hundreds of millions of transactions per day. This means that the customer engagement processes hosted by Metaphor can dependably and scalably interact with any number and type of back-end and partner systems – something that is almost always necessary in today’s business environments.

Metaphor provides the infrastructure necessary for robust inter-system communication on a scalable and reliable servicing backbone. No third-party software is necessary for a Metaphor processes to interoperate with multiple back-end and partner systems.

Metaphor also seamlessly interacts with other servicing backbone technologies. So, whether Metaphor is serving as the principle messaging and interaction platform or if it is being added to an existing infrastructure, implementations are easy and standard.

Technology

Key Resources

A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
Customer Success StatisticsHow effective engagement helps you get and keep more customers.
Special Technology Initiative?Tell us more about your project.