Technology Overview

Metaphor’s Technology Platform provides the scalability and reliability needed for mission critical customer-facing applications.  It simplifies the process of bringing people and systems together, across web, mobile, voice, IVR, and other channels, strengthening customer relationships and streamlining business processes. Its core components include:

Architecture

Metaphor builds upon the best thinking of service-oriented, event-driven, and cloud-based design. Bringing together aspects of each domain of technology design methods, Metaphor gives technologists a powerful foundation on which to implement enterprise-grade solutions.

Backbone / ESB (Enterprise Service Bus)

Process-driven implementations invariably involve multiple systems. Metaphor addresses this by providing the infrastructure necessary for robust inter-system communication on a scalable and reliable servicing backbone. No third-party software is necessary for a Metaphor processes to interoperate with multiple back-end and partner systems.

Web Services / SOA (Services Oriented Architecture)

Web Services/SOA (Services Oriented Architecture) is an industry standard approach for organizing and managing data and capabilities that span systems. Metaphor incorporates industry standard practices and communication methods to ensure the end result is a capable system that is easy to use, operate, and maintain.

Scalability and Deployment

Scalability and Deployment are made easy in a Metaphor environment due to the built-in service brokering and resource management system. Metaphor’s single-click deployments publish functionality to the appropriate server(s), simplifying the development and deployment lifecycle.

Operational Management

Operational Management is simplified with an enterprise management workspace, dashboards, and multi-environment publication management tools. Metaphor’s built-in scalable hosting environment simplifies operations with easy-to-use tools, real-time performance monitoring, and automated service-level management.

Technology

Key Resources

• A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
• Customer Success StatisticsHow effective engagement helps you get and keep more customers.
• Special Technology Initiative?Tell us more about your project.