Case Studies Metaphor Gives Tranzact Sustainable Competitive Advantage

Technology Operational Management

One of the most compelling differences between Metaphor and other BPM offerings is that Metaphor is completely self-sufficient. This means that unlike other, traditional BPM systems, Metaphor is a truly complete BPM environment, including the platform on which all of the services and processes run. So, in addition to the lowered costs, a Metaphor BPM implementation is significantly easier to use and mange – for all users, including business users, technologists, and operations personnel.

Metaphor’s horizontally and vertically scalable hosting environment includes easy-to-use management tools and automated service-level management, significantly simplifying operations. This includes everything from project communities for managing collaboration on processes through operational management dashboards for complete visibility into the running system.

Starting with tools for business users, in the form of project community portals and easy-to-use analytics dashboards, through one-click deployment tools for technologists, through environment management and real-time diagnostics for operations users, Metaphor gives all users the tools they need to fulfill their role within the system management universe. And, since Metaphor is completely self-contained, none of those users ever have to deal with the problem – common in multi-system BPM environments – of first trying to determine where to go or within what system they need to make a change or trace an issue.

For operations personnel, Metaphor provides real-time performance monitoring, easy multi-environment publication management tools, and a one-stop-shop enterprise management workspace to accomplish all of their system management tasks. This means that operations staff can get up to speed on Metaphor in hours or days as opposed to weeks or months common with other SOA/BPM systems.

Technology

Key Resources

A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
Customer Success StatisticsHow effective engagement helps you get and keep more customers.
Special Technology Initiative?Tell us more about your project.