Technology Scalability and Deployment

Customer engagement processes are ever-evolving, and hopefully ever-growing. And, in order to meet those demands, the systems powering them need to make it easy to deploy new processes and changes to existing ones rapidly and to allow for them to grow as business needs increase. Metaphor provides everything needed to make this possible in a single suite, including robust load balancing and scalability technology and automated deployment management tools.

Metaphor’s Service Manager component ensures that all requests are routed to the most appropriate and most available resource. This takes the place of costly and cumbersome third-party scalability management systems, and simplifies the ongoing operation of business systems. As needs change or expand, Metaphor automatically adjusts. This same functionality also provides out-of-the-box reliability and disaster recovery features, making the entire environment simultaneously less complex and more powerful.

And, because Metaphor’s scalability tools are built-in, that brings ease to deployment as well. Process designers and technologists are given single-click publication options that will take service snippets or entire processes, package them up, and deploy them to the appropriate servers automatically. By eliminating guesswork and cumbersome publication routines, Metaphor allows for more collaboration and lowers barriers to change and growth.

Technology

Key Resources

• A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
• Customer Success StatisticsHow effective engagement helps you get and keep more customers.
• Special Technology Initiative?Tell us more about your project.