Verticals Overview

Metaphor's vertical solutions combine the most appropriate product features, industry expertise, and pre-built functionality tailored specifically to the problems of each unique industry to deliver key functions rapidly.

Business Process Outsourcers

Agility, speed and cost are key ingredients for outsourcers, telemarketers, and collection companies as they compete to win new business. Metaphor solutions enable rapid response to new requests, provide the ability to quickly design new campaigns, and enable clients to scale their initiatives easily, thus delivering outstanding results, campaign after campaign.

Customer Service Departments and Contact Centers

Today’s customers expect more. They want their questions answered promptly and correctly, and they expect to be communicated with in whatever their preferred medium is: e-mail, web portals, chat rooms, text messages, over the phone, or something else. Metaphor solutions reach out directly, according to customer communication preference and provide rich, consistent interactions.

Financial Services Organizations

Pressure to acquire new customers, improve relationships with existing customers, and reduce operating costs is prompting leaders to streamline, automate and enhance existing processes. Metaphor solutions support tailored customer acquisition campaigns, web-enable customer on-boarding processes, manage personalized interactions, and ensure that new offerings are being introduced consistently.

Government

Responding quickly to new contract opportunities is causing government agencies and the organizations that serve them to reevaluate their technology and service portfolios. Metaphor solutions provide the infrastructure and tools that enable each opportunity to be addressed uniquely with technology-enabled services, resulting in new business, satisfied customers and profitability.

Verticals

Key Resources

• A New Model for Customer EngagementLearn about the 6 steps every company needs to take for effective customer engagement.
• Customer Success StatisticsHow effective engagement helps you get and keep more customers.
• Special Technology Initiative?Tell us more about your project.