Webinars

The Call Center Survival Guide

Join us on April 15, 2014 at 2PM ET when Darlene Geller-Stoff, call center consultant, identifies the most common fears and misconceptions about the modern call center and explores the things that keep call center managers and owners up at night.

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Events

ICMI Call Center Expo 2014

USAN will demonstrate its new cloud-based multichannel contact center platform at the ICMI Call Center Expo in San Diego May 6-9. Visit Team USAN at Booth 315 to learn more about the industry’s most versatile and flexible contact center solution in the cloud.

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White Papers

Big Data In The Contact Center

Three Ways to Improve Customer Engagement It’s an exciting time to be in customer service. Decision makers are increasingly recognizing the vital role contact centers play in the success of the business. Case in point: When asked which…

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Case Studies