My Role
- Business Learn how Metaphor helps you drive
- Technology Learn how Metaphor helps you build
- Operations Learn how Metaphor helps you run
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What We Do
Interactive Softworks improves customer experiences through direct and personalized multi-channel engagement; helping businesses and customers interact more effectively.
Our solutions create better conversations, optimize business performance and power successful customer acquisition, loyalty and retention campaigns that result in exceptional customer relationships.
What Makes us Different
Unlike CRM and BPM systems that are confined to your enterprise, our software reaches across traditional IT barriers to bring the capabilities of your processes and systems directly to your customers.
With our software, a single implementation drives smart, rich on-demand interaction through web, voice, IVR, chat, social and emerging channels while synchronizing the critical real-time data and business processes essential to better customer outcomes.
Components and Solutions
News More news »
- Interactive Softworks’ Metaphor On-Boarding Provides Complete, Automated Process for Signing New Customers and Partners
July 14 - Interactive Softworks Leads Expert Panel and Roundtable Discussion at ATA’s 6th Annual Call Center Technology Forum
May 10
Spotlight
Download our new white paper to learn more about the 6 steps every company needs to take for effective customer engagement.
Metasource leverages the flexibility and scalability of Interactive Softworks’ solutions to help capture more customers while leveraging multiple campaign strategies. 
We needed a way to better run our applications and continually make substantial and radical modifications without downtime or protracted development cycles. Jonathan WashburnCIO, Tranzact
What excited us most was Metaphor’s ability to facilitate integrations, execute business logic and automatically create the interfaces needed to link our business systems and processes with our customers. Mike ZalanskySales Manager, Certegy Check Services
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