Can Your IVR Do That? Webinar

Most customers have grown to hate IVR systems – and for good reason. Long hold times, complicated authentication processes and confusing IVR system menus are the norm. But it doesn’t have to be that way. Attend this webinar to hear USAN’s IVR experts explain why customers vilify IVR systems and how the right technology coupled with best practices can transform customer service.

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ICMI Call Center Expo 2014

USAN will demonstrate its new cloud-based multichannel contact center platform at the ICMI Call Center Expo in San Diego May 6-9. Visit Team USAN at Booth 315 to learn more about the industry’s most versatile and flexible contact center solution in the cloud.

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White Papers

Sample Contact Center RFP Guide

Call center software solutions can comprise of several components, including interactive voice response (IVR), automatic call distributor (ACD), outbound campaign management and workforce management. Your needs for each of these components can be as varied as the solutions themselves. This RFP template will help ensure that you consider all the various aspects of call center technology solutions and the relevant questions for each component.

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Case Studies