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Companies turn to Interactive Softworks, a leading provider of Human-Centric software, to improve business processes and to transform the ways people and systems interact.

Human-Centric

Our BPM software talks to people. We bring people and systems together, across web, mobile, voice and IVR, strengthening customer relationships and simplifying changes by the business.

Multichannel Portals / Forms

Metaphor’s UI generation addresses the single greatest failing of traditional BPM; people to system interactions. Instead of treating people as add-ons Metaphor defines human interactions as part of the business process itself. Media adapters automatically turn these definitions into interface delivering a single process implementation to all available media channels instantly – web, voice/IVR, mobile, social media and beyond. Learn more

  • Ensure seamless experiences everywhere people interact with processes
  • New media channels (facebook, twitter) are as simple as adding an adapter
  • Dramatically reduce the cost and time of changes

Desktop Consolidation

Metaphor brings together disparate data and functions that span business domains and multiple back-end systems in order to provide users of all types consistent and appropriate interfaces. Learn more

  • Reduce the number of systems people must use to accomplish tasks
  • Increase efficiency and user-friendliness
  • Increase satisfaction and loyalty amongst employees, customers, and partners

Content Management

Metaphor allows users to define and easily manage all the information, resources, and collateral necessary for any business process. And, Metaphor enables real-time management of all these moving parts in a seamless and intuitive way. Learn more

  • Make changes to processes and supporting documents and other content in real-time
  • Enable business users to be more self-sufficient
  • Share and standardize information across multiple systems

Visual Process Modeling

Metaphor lets users depict processes quickly and easily in a graphical environment, including all the human-facing aspects of any business process. Metaphor’s graphical tools include intuitive standard process steps as well as user-defined, custom steps. Learn more

  • Model-driven approach allows users to define processes like they think about them
  • Depict human-facing steps of processes just like other steps
  • Enables holistic representation of any business process

Analytics / Monitoring

Metaphor provides detailed information for accurate and actionable business traceability. And, all information about usage, performance, and user behavior patterns is available in real-time as well as historically. Learn more

  • Know more about how people are interacting with processes
  • Receive real-time A/B testing feedback
  • Be immediately responsive to user needs

Integration

Metaphor easily bridges the gaps between multiple back-end systems (CRM, Financials, ERP, proprietary databases, etc.) allowing business processes to be fully informed and up-to-date, and then seamlessly update resulting changes in real-time. And, Metaphor includes an enterprise-ready web services hosting environment, making all integrations robust, scalable, and secure. Learn more

  • Easily integrate with a wide range of back-end systems
  • Coordinate system-to-system interactions with embedded and centrally managed business rules
  • Get real-time feedback on how all systems are performing and interacting

Customer Management

Metaphor approaches customer management and CRM in a realistic way: as an ongoing process, not something that is solved by a single piece of software because details about customers are inevitably spread across multiple systems and data repositories. Metaphor allows you to bring it all together to enrich customer-facing processes. Learn more

  • Unite customer info: demographic data, contact history, purchase history, billing, fulfillment, etc.
  • Provide better customer service via data-rich processes
  • Increase customer loyalty

Social BPM

Metaphor’s human-facing capabilities enable rapid movement into social media and networking for virtually any business process. And inside the business, Metaphor leverages social concepts through a collaborative and role driven project community where business users and IT can envision, create and evolve ideas as well as manage how customers interact with their systems. Learn more

  • Collaborative and role based business process project site for the business
  • Create, manage and change business processes throughout the project lifecycle
  • Campaign oriented; change what your customers see, publish your changes, A/B test new ideas

SOA / Web Services

Metaphor builds upon the best of service-oriented and event-driven concepts to empower flexible environments that embrace change and allow seamless multi-system interoperation in any environment. The Metaphor Framework provides key functionality out of the box – security/encryption, logging, session and state management, etc. – and allows users to leverage their own custom functionality-based frameworks as well. Learn more

  • Simplify architectural decisions and shorten development cycles
  • Standardize crucial aspects of the enterprise and allow for vendor independence
  • Enable evolutionary change and enhance reusability

System Management

Metaphor’s enterpise scalable hosting environment includes easy-to-use management tools and automated service-level management, significantly simplifying operations. This includes everything from project communities for managing collaboration on processes through operational management dashboards for complete visibility into the running system. Learn more

  • Lower total cost of ownership
  • Full horizontal scalability
  • Transparent deployments without downtime
  • Enables self-healing, self-sustaining environments

Metaphor™ BPM

People are at the center of every business process. Metaphor eliminates the corporate communication fragmentation inherent in complex, disjointed systems and incorporates human to system communications as part of the business processes themselves; delivering automatic interfaces and cohesive human experiences across any media channel - instantly. Learn more

  • Fully integrated, all-in-one BPM solution
  • Eliminate corporate communication fragmentation and disjointed systems
  • Enterprise grade, people centric business process management across multiple media channels
  • Fully cloud capable

For Business

Metaphor gives you everything you need to build, manage, and maintain human-facing processes and campaigns to help you acquire, service, and retain loyal customers. Out-of-the-box, business users are provided project communities, visual design tools, portals, and reporting and analytics for easy deployment and real-time feedback on how processes are working. Learn more

  • Lower cost of publication; make changes instantly instead of in days or weeks
  • Receive real-time feedback on A/B testing to give customers what they want
  • Easily communicate with customers across any communication channel – web portals, voice/IVR, mobile, etc.

For Technology

Metaphor provides technologists tools and frameworks that simplify the task of providing reusable core components that can be recombined easily by business users. Because Metaphor has a wide range of built-in functionality, uses a standards-based approach, and easily incorporates existing technology intellectual property, technologists can spend more time focusing on providing core functions. Learn more

  • Implementations are automatically massively scalable and redundant
  • Reuse previously built and purchased technology solutions
  • Help business users be more self-sufficient

For Operations

Because Metaphor automatically exposes processes into any and all communications and portal channels, operations are vastly simplified thanks to centralization of core functionality and single-point deployments. And, Metaphor’s built-in hosting environment is easy to operate and provides real-time visibility into service levels, multi-system performance, and simplifies the deployment lifecycle. Learn more

  • Easily promote services and processes through staging environments
  • Provides true 99.9%+ uptime
  • Receive real-time and proactive metrics about system operations
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