Can Your IVR Do That? Webinar

Most customers have grown to hate IVR systems – and for good reason. Long hold times, complicated authentication processes and confusing IVR system menus are the norm. But it doesn’t have to be that way. Attend this webinar to hear USAN’s IVR experts explain why customers vilify IVR systems and how the right technology coupled with best practices can transform customer service.

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Game On! at ICMI Contact Center Demo & Conference

Join Team USAN us November 3-5 in Chicago at the Hyatt Regency for the ICMI Contact Center Demo and Conference where we will be demonstrating the power of Teleopti’s Workforce Management (WFM) gamification and mobility features at pedestal 103.

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