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“It is not enough to make a change within the Enterprise; you have to be able to deploy it, monitor it and revise it while the system is running.”

Case Studies

Certegy Check Services Case Study

Certegy Check Services Uses Interactive Softworks' VoiceNet and Metaphor to Automate Call Center Lead Generation and Check Verification Services

The Interactive Softworks solution helped Certegy achieve unprecedented call center productivity and sales gains. In the first month alone, Certegy experienced unprecedented productivity improvements by generating 578% more contact leads than the previous month. The Management solution increased contact center agent talk time from only 12 minutes per hour to over 40 minutes per hour.

VisionQuest Marketing Case Study

VisionQuest Marketing Uses VoiceNet, Interactive Softworks' Call Center Software Suite, to Win More Large Accounts

VoiceNet has made it possible for VisionQuest to win more, larger-volume projects through dynamic contact center agent scripting. Thanks to the performance improvements made possible by VoiceNet software, VisionQuest Marketing has outperformed 9 of 10 competing contact centers, according to customer surveys and SLA reports, and consistently rates as the top one or two call center outsourcer for all of their multi-vendor clients.

OneTouch Direct Case Study

OneTouch Direct Uses VoiceNet as Core Customer Interaction Software to Drive High Volume Inbound, Outbound and Blended Call Center Campaigns

Interactive Softworks helped OneTouch Direct cut operating costs and improve operational efficiencies with the implementation of VoiceNet. And using the built-in power of Metaphor, OneTouch Direct has integrated VoiceNet software with other critical back-office systems that have improved time-to-solution.