Company News

Interactive Softworks Receives 2009 Product of the Year Award
from Customer Interaction Solutions Magazine

Leesburg, Va – March 2, 2010

Interactive Softworks, a developer of software solutions that provide smarter customer interactions, announced today that its VoiceNet software solution has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

VoiceNet is a unified contact center software solution that manages all aspects of inbound, outbound and blended interactions, enabling contact centers to achieve better contact rates, faster connects, reduced agent idle time and improved data. VoiceNet features include outbound call management, a scriptable agent desktop, synchronization of phone and customer data, Interactive Voice Response (IVR), call recording and monitoring, Inbound Call Management (ACD), support for multiple telephony standards, workforce management and reporting.

“At Interactive Softworks, our primary focus is on helping companies better engage with their customers by providing smarter, more meaningful interactions,” said Loyd Olson, chief operating officer for Interactive Softworks. “For nearly two decades we have been bringing our experience and technology expertise to the call center industry, and we are proud to be recognized for our hard work and successes once again with a 2009 Product of the Year Award.” 

“I am pleased to honor Interactive Softworks for its hard work and success. VoiceNet has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added.

The 12th Annual Product of the Year Award winners were featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Interactive Softworks
Interactive Softworks improves the way organizations engage customers by synchronizing critical real-time data with back-end processes and driving individualized customer interactions across multiple communication channels (voice, Web, IVR, chat and social media). Interactive's solutions represent the next step in Business Process Management (BPM) and Customer Relationship Management (CRM) systems, enabling smarter and more consistent customer experiences that leverage partner and market-driven opportunities. Today, Interactive Softworks optimizes business performance and delivers successful customer acquisition, loyalty and retention campaigns for innovative Fortune 500 companies. 

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information. 

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