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Interactive Softworks Delivers First On-Premise Contact Center Functionality as a Subscription

VoiceNet software offers complete feature set in flexible, affordable pricing model

Leesburg, Va., April 14, 2010

Interactive Softworks, a developer of software solutions that provide smarter customer interactions, announced today the availability of its VoiceNet software in a subscription-based pricing model. VoiceNet is the first and only on-premise contact center suite to be available by subscription. By paying a low monthly fee per agent seat, contact centers using VoiceNet are able to flex capacity up or down to address seasonal peaks, eliminate expensive software maintenance fees, and still take advantage of the benefits available in a full-featured, premise-based contact center system.

As subscription-based pricing continues to grow in popularity across the software industry, many on-premise contact center solutions only offer “up-front” pricing that can be cost prohibitive and provide little or no flexibility. With the availability of VoiceNet as a subscription-based model, contact centers are now able to have all the advantages of an on-premise system for a monthly fee that is less than the cost of most hosted solutions, and often about the same or less than the support and maintenance fees of most other on-premise systems.

And, while this is an innovative, more affordable pricing approach for contact center software, VoiceNet still provides an all-inclusive, full-featured system known for its best-in-class functionality and flexibility. VoiceNet manages all aspects of inbound, outbound and blended contact center interactions, and includes the following major features: predictive dialing and other automated dialing modes, inbound call management, recording, monitoring, agent and supervisor desktop tools, IVR, reporting and more. VoiceNet also provides a scripting feature that allows business users to create simple or complex inbound, outbound and IVR scripts with just a few mouse clicks, and without IT involvement. Additionally, VoiceNet has a built-in integration server that easily allows contact centers to connect multiple applications, systems and data repositories for maximum interoperability.    

“Traditionally, many contact centers have had to sacrifice the important features they need for an affordable option,” said Loyd Olson, chief operating officer for Interactive Softworks. “With VoiceNet now available as a subscription, for the first time organizations will be able to implement a cost-effective solution that offers  all the features required for rapidly responding to new business opportunities and changing market conditions.”

About Interactive Softworks

Interactive Softworks improves the way organizations engage customers by synchronizing critical real-time data with back-end processes and driving individualized customer interactions across multiple communication channels (voice, Web, IVR, chat and social media). Interactive's solutions represent the next step in Business Process Management (BPM) and Customer Relationship Management (CRM) systems, enabling smarter and more consistent customer experiences that leverage partner and market-driven opportunities. Today, Interactive Softworks optimizes business performance and delivers successful customer acquisition, loyalty and retention campaigns for innovative Fortune 500 companies.  For more information, visit www.govoicenet.com or call 703-669-2800.

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