Company News

Interactive Softworks wins "Best in Class Customer Service" award

Award honors company with highest scores based solely on customer feedback

Leesburg, Va – July 18, 2007

Interactive Softworks, a provider of application integration and process management products and services, won ContactCenterWorld.com's "Best in Class Customer Service" award in the multi-channel technology solution category.

Interactive Softworks develops a contact center management system called VoiceNetT, which offers complete inbound, outbound and blended multi-channel contact center capabilities, as well as robust routing, data management and reporting functions. The company complements its software offerings with experienced consulting on technology and business processes.

"This award really validates the hard work our team has put into VoiceNet and the services that come with it," said Brenton Farmer, CEO and chief technologist at Interactive Softworks. "For our customers, a job well done means a lot more than setting up software. It means sharing risk and measuring your success along with your customers'."

ContactCenterWorld.com's Members' Choice Awards are based entirely on customer feedback. The winners were those organizations who received the highest average scores as voted for by their customers.

"This is the fifth year we have worked with the industry to recognize the very best vendors," said Raj Wadhwani, president of ContactCenterWorld.com. "There are too many awards given out that have no substance. The Members' Choice Awards are based entirely on customer feedback and satisfaction, and the companies that win are the ones the industry should support. We are proud to recognize Interactive Softworks for its top award for Best In Class Customer Service."

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