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Interactive Softworks' VoiceNet™ and Metaphor™ Interaction Management products both named "2007 Product of the Year" by Customer Interaction Solutions Magazine

Leesburg, Va – December 4, 2007

Interactive Softworks' Interaction Management products VoiceNetT, a unified contact center software solution, and MetaphorT, a standards-based SOA and Interaction Management software suite, were each named "Product of the Year" by Customer Interaction Solutions magazine, the premier publication in call center, CRM and teleservices industries since 1982.

The editors of Customer Interaction Solutions, a publication of Technology Marketing Corporation (TMC)®, awarded the companies whose products, in their view, display the vision, leadership and attention to detail that distinguish those deserving of the prestigious Product of the Year Award.

"Representing the best in the industry, companies earning the Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions," stated Tracey Schelmetic, Editorial Director, Customer Interactions Solutions.

"We are very pleased that TMC and Customer Interaction Solutions magazine have recognized VoiceNet and Metaphor as call center products of the year," said Brenton Farmer, CEO and chief technologist at Interactive Softworks. "Their assessment of our products validates our belief, and the opinions of our customers, that VoiceNet and Metaphor are excellent technology solutions for call centers of every size and scope."

VoiceNet, which offers complete inbound, outbound and blended multi-channel contact center capabilities, as well as robust routing, data management and reporting functions, distinguishes itself by being the only product on the market with built-in Web Services architecture that facilitates easy integration with companies' legacy systems, third-party services and customer data systems. Thousands of call center agents in the U.S. use VoiceNet's capabilities for every variety of call center tasks.

Metaphor provides contact centers with the ability to substantially reduce time-to-market for the design and development of business initiatives, reduce the costs related to development of initiatives and greatly improve agent efficiencies by leveraging interaction management methodologies. Metaphor combines the benefits of Business Process Management and Service Oriented Architecture to manage interactions between business, IT and surfaces (Web, IVR, Voice, etc.) Companies of all sizes rely on Metaphor to improve their ability to keep their competitive edge and reduce overall operating costs.

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