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Tel: 1-(703)-669-2800
Fax: 1-(703)-669-5508
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Headquarters: Leesburg, VA

803 Sycolin Road SE
Suite 203
Leesburg, VA 20175
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Solutions

Interactive Softworks has a proven track record of delivering product value and helping customers solve problems and evolve ideas by architecting and deploying high-quality software technology. Our implementation group works closely with each customer in three key areas: service-oriented architecture (SOA), business-process management (BPM) and call center development. All of Interactive Softworks' products have been deployed across a wide range of environments, including complex consumer product companies that handle millions of call center transactions each day, financial services companies that manage and coordinate customer information across multiple geographies, and contact centers that make/take millions of calls -- all of which are teamed with the proper data to deliver the best customer experience possible.

Service-Oriented Architecture (SOA)

An enterprise's architecture is critical to its success or failure. We give significant thought to the architecture of an enterprise and its objectives before recommending a software solution. Web services, while wonderful options, are not architecture by themselves. The software systems that facilitate the enterprise -- deployment, versioning, development, testing, QA, production, diagnostics, analytics and the core IP services -- should be a system unto itself and not something that is glued together, independently designed and functionally unrelated to the rest of the enterprise. Interactive Server and our consulting team have designed architectures for projects that enable an enterprise to leverage legacy systems, deploy new applications, and scale for future growth.

Business-Process Management (BPM)

The soul of a company's operations is in its processes. In many cases, hidden profits lay in the ability to create the most efficient process. Interactive Softworks believes technology can help deliver those efficiencies and profits if the technologies are simple to create, deploy, manage, modify, monitor and reuse. This philosophy reduces the time to value for new software technologies. Our BPM and workflow products put usable technologies in the hands of those who know how to construct enterprise processes. These same tools facilitate code for developers so they can deliver exactly what the company needs to improve.

Contact Center development

Interactive Softworks consultants implement call center systems that help Fortune 1000 and midsize companies around the world. Our VoiceNet software suite leverages the power of Interactive Server to create the industry's only contact center SOA. VoiceNet leverages the power of Interactive BPM to create workflows and scripts that can be deployed across an entire enterprise yet managed from a single, well-organized workflow.