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Solutions
Contact Center Solutions
For companies that are seeking a way to provide better call center customer service while streamlining efficiencies, reducing costs and clarifying business activity with real-time data analysis, Interactive Softworks' contact center solutions can be used to achieve:
- Seamless integration with existing IT systems & applications
- Integration with underlying data sources and back-office systems
- Quick and safe design and deployment of new campaigns
- Change to scripts and screens without downtime
- Integration of voice and data in real time
Contact Center Software Recommendations
Depending on your specific business requirements, Interactive Softworks recommends Metaphor for Contact Centers, VoiceNet, or VoiceNet Right party Contact to achieve call center optimization initiatives.
Metaphor for Contact Centers picks-up where traditional call center software leaves off by providing a unified desktop, integration framework, scripting and detailed, real-time analytics.
- Unified Desktop
- Integration
- Scripting
- Analytics
Learn more about Metaphor for Contact Centers
An award-winning automated dialer platform with built-in integration framework that connects to the rest of the enterprise. Out-of-the-box features include:
- Outbound dialing modes: predictive, power, preview
- Scriptable agent desktop
- Real-time analytics
- Enterprise telephony server controls
- Support for multiple telephony standards
- Built-in integration framework
Learn more about VoiceNet
Use VoiceNet Right Party Contact’s outbound IVR and automated dialing capabilities to call and connect with the right party, to resolve customer needs on the first call, and to connect customers and service personnel when appropriate and necessary.
- Targeted Contact
- Robust List Building
- Live Agent Transfer
- Integration Framework
Learn more about VoiceNet Right Party Contact
