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Collections Contact Management Multichannel Solution
Improve Collections Efficiency
The affordable VoiceNet software solution enables agencies to efficiently obtain more debt promises to pay. Multi-channel call center capabilities include: predictive dialer, email, fax, website, text, and outbound-inbound management.
Contact Management Solution
A dependable efficient system allows call centers to collect more debt promises-to-pay at a lower cost to the agency.
- Reduce costs with blended inbound-outbound contact instead of operating two separate inbound and outbound agent groups.
- Create custom dialing plans with a collections multi-number dialer that allows you to quickly reach more delinquent accounts. If an answering machine is detected, the dialers automatically play recorded messages.
- Control how information is captured with the flexible agent scripting system.
- Differentiate, identify and categorize information on every number dialed to build targeted up to date data management lists.
- Give priority to agents based on proficiency levels or other variables with agent skill-based call routing.
- Schedule call backs as needed. The calls may be routed to a specific agent or agent group.
- Real time record updates ensure that calls are made at the appropriate times.
Achieve More Debt Promises-to-Pay
VoiceNet software captures and analyzes data for more efficient collections activities. The software easily integrates with your existing contact center systems and databases so that you can manage contacts appropriately based on their debt delinquency level or other criteria.
The VoiceNet unified multi-channel solution provides your team with the capability to easily manage all stages of the collections process.
