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Tel: 1-(703)-669-2800
Fax: 1-(703)-669-5508
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Support
Tel: 1-(703)-669-6408
Fax: 1-(703)-669-5508
www.interactivehelpdesk.com

Corporate Address

Headquarters: Leesburg, VA

803 Sycolin Road SE
Suite 203
Leesburg, VA 20175
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"It’s a matter of speed and accuracy. VoiceNet makes our process more efficient.”

- Mike Zalansky, Market Partners Sales Manager, Certegy Inc.

Finance Contact Management and BPM Solutions

Successful financial companies strive to have customers for a lifetime. What determines success?

Customer knowledge at every contact point
Integration with other analytical applications to anticipate new product needs
Delivering new products and services quickly
Integrating with marketing partners
Being able to collect money sooner
Working in an IT environment that can scale to accommodate growing databases, increasingly complex customer record information and the ability to provide complete customer service management solutions quickly and easily.

Improve Financial Center Service and Marketing

Financial companies specializing in mortgage capture, banking, student loans, credit card processing/authorization and collections depend on our customer interaction systems to keep their IT enterprises agile. Whether they utilize our complete SOA-BPM-contact center software suite -- or just leverage our knowledge and individual technology tools to help streamline business processes, improve CRM and performance, lower operational costs and improve corporate agility.

Operational benefits

Some of the most common operational benefits that financial customers have realized from implementing Interactive Softworks technologies include the ability to:

Integrate with and provide consistency across business units
Realize dramatic improvements in enterprise uptime
Develop tight integrations between data and communication channels
Quickly integrate marketing partners and new business units
Improve time to market for new products and services
Capitalize on new business opportunities: Are you losing business opportunities because you can’t integrate with new, partner or legacy systems?
Minimize system downtime now which business systems and/or components are working to their full potential
Eliminate the feeling of being held hostage by your software vendors
Have the business agility needed to move more quickly and be more efficient than your competitors

Cost benefits

Our clients have come to realize the significant cost savings associated with implementing Interactive Softworks contact management technology:

Reduce the cost of development while building applications faster (often in less than half the time of more traditional approaches)
Bringing products to market more quickly, improving their time to solution
Reducing the costs to create, test and deploy business processes that link common customer services across business units and marketing partners
Maximize revenues by integrating with new partners and distributors sooner
Bring new revenue generating customer services online sooner and with better uptime
Improve cash collections by integrating your voice and data
Share data with collection packages, loan decision tools, merchant banking, credit verification systems, document management systems CRM, point of sale (POS) and many other internal and external systems.

SOA/BPM is an evolutionary process that brings IT and business together. Financial companies may choose to began by just simply implementing Interactive BPM to create workflows that connect internal systems and business processes, they may start by implementing an SOA infrastructure that reduces downtime and improves enterprise agility, or they may embark on a complete SOA-BPM-call center initiative that provides them with an infrastructure that keeps them at the top of their industry.

Features	Benefits
Enterprise Platform	Management of cross functionally business processes is key to being to quickly react to changing needs of internal and external customer interaction and business needs. Every Interactive Softworks solution is delivered with the enterprise in mind and delivers solutions that engage and integrate the entire organization.
Automated Data Collection and Dynamic Scripting	Customer focused call center agents need to have correct information and messages at their fingertips to complete loan or credit card processes. New call center campaigns can be launched in minutes or used to conduct A & B testing of new scripts.
Real-time integration with third party systems	Share data directly and in real-time from external systems and applications, internal banking systems or directly from agent scripts and screens with other applications within a business process. Deliver seamless efficiencies according to workflow rules. Share data with collection packages, loan decision tools, merchant banks, credit verification systems, document management systems CRM, Point of Sale (POS) and many other internal and external systems.
Comprehensive calling capabilities including, power and predictive dialing, call blending, and voice over IP	The amount of time you have is a constant, what you do with it is not. These powerful software features enable contact centers to make the most out of every minute. They deliver maximum efficiency in dialing and allow the same pool of agents to work on outbound and inbound interactions.
Multiple communication integration with web, fax, and email	Agents can respond and advance customer support by using interacting through email, fax or web-based methods of communication right from the Interactive Softworks system. For example, documents requiring signatures can be faxed or emailed to the customer immediately to expedite the selling process.
Three-way conferencing and interact with loan officers or other specialists	Software easily transfer calls and all relevant data to loan officers or other banking representatives.